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※Name

※Company

Primary Business

Where you bought from?

(And the company/online store name?)

※Country

※City

Address

Postal code

※E-mail

※Phone

※Area

Attach file

※Product categories

PrinterProduct Information

※Model

※Product Serial Number(8 digits)

※Firmware version

How to get present firmware version from your printer by printing self test page? Please refer to the user manual chapter "Printing Media Calibration & Configuration".

※Host Operating system

※Communication interface

※Label software or program used for printing

※Printing through driver or command

※Label Type

※Label size (Width x Height in mm) and gap / blackline height (mm)

Example: W100mm xH 60 mm, Gap3mm

※Ribbon type

※Printing darkness

※Printing speed

(inches per second)

※Any accessory installed?

※Error Message (LED Indication)

For example: Please tell us the color and blink alternatively of LED.

※Comment

ScannerProduct Information

※Model

※Product Serial Number(8 digits)

※Firmware version

How to get your scanner firmware version? Please refer to the User's Manual or Quick Guide.

※Host Operating system

※Connected Host Type

※Cable type used

※Comment

Mobile ComputerProduct Information

※Model

※Product Serial Number(8 digits)

※Firmware version

Proprietary system: System menu/ Information Windows CE system: Start/ Setting / Control Panel/ System Properties to get firmware version

※Host Operating system

※Program designed via

※Programming software version

※Cable type used

※Battery Type

※Comment

PrinterProduct Information

ScannerProduct Information

Mobile ComputerProduct Information

Verification